Privacy Policy viva8
viva8 is committed to protecting your personal information. This document clearly explains how we collect, use, store and ensure the security of your data as a member of our platform.
Our Commitment
viva8's Six Data Protection Principles
Every aspect of how personal information is handled at viva8 is built on the following principles to ensure your data is secure and respected.
Absolute Confidentiality
Personal information of viva8 members will not be sold, lent or shared with any third party without your consent, except as set out in this policy or as required by law.
High-Level Encryption
All data transmitted between your device and viva8's servers is protected using SSL/TLS encryption technology. Sensitive information such as passwords and payment details is stored in encrypted form.
Strict Access Control
Only viva8 staff who have been specifically authorised and have a legitimate need may access your account information. Internal access is monitored and audited on a regular basis.
Limited Data Use
Your data is used only for the stated purposes — managing your account, processing transactions and providing customer support. We do not use your data for third-party marketing purposes without your consent.
Regular Policy Updates
The viva8 Privacy Policy is updated periodically to reflect changes in services, technology or legal requirements. You will be notified by email or through a notice on the website when significant changes occur.
24/7 Privacy Support
If you have any questions or concerns about privacy, the viva8 support team is available via live chat and email in Malay and English, every day at all times.
Important Note: By registering or using the viva8 platform, you agree to the terms contained in this Privacy Policy. Please read this document carefully. If you do not agree with any part of this policy, you are advised not to continue using our platform.
Information Collected
viva8 collects personal information that you provide directly during the account registration process and use of the platform. The information we collect includes:
- Full name as per identity card (MyKad) or passport
- Active email address and mobile number
- Date of birth (for age verification purposes — only individuals aged 21 and above are permitted)
- E-wallet account information (Touch 'n Go eWallet, DuitNow) or online banking details (FPX) for payment purposes
- Crypto asset wallet address (USDT, BTC, ETH) where applicable
- Transaction records including deposits and withdrawals
- IP address, device type, operating system and web browser information
- Gaming behaviour data and activity on the platform
Some information is collected automatically when you browse the viva8 website, including through the use of cookies and similar tracking technologies.
Purpose of Data Collection and Use
Information collected is used by viva8 for the following purposes:
- Creating, verifying and managing your member account
- Processing deposits and withdrawals securely
- Providing effective customer support in Malay and English
- Complying with legal obligations and Anti-Money Laundering (AML) requirements
- Identifying and preventing fraud, account misuse and unauthorised access
- Analysing usage patterns for service improvement purposes
- Sending communications related to your account such as security notices
- Enforcing the terms and conditions of the viva8 platform
viva8 will not use your data for any other purpose without first obtaining your explicit consent.
Use of Cookies and Tracking Technologies
The viva8 platform uses cookies to improve the user experience. Cookies are small data files stored on your device. There are several types of cookies used:
- Essential Cookies: Required for basic platform functions such as login and session security
- Performance Cookies: Collect information about how you use the website for improvement purposes
- Preference Cookies: Store your settings and choices such as language and display
You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the full functionality of the viva8 platform.
Disclosure of Information to Third Parties
viva8 does not sell members' personal information. However, there are limited situations where information may be shared:
- Payment service providers (such as e-wallet processors and banks) involved in your transactions
- Technology service providers that help operate the platform (bound by confidentiality agreements)
- Regulatory authorities or law enforcement when required by law
- In the event of a company merger, acquisition or sale of assets (with notice to members)
All third parties who receive viva8 member data are required to comply with data security standards equal to or higher than our own policy.
Data Storage and Retention Period
Your personal information is stored on secure servers protected by appropriate technical and organisational measures. Active account data is kept for the duration of your membership.
When your account is closed, certain records may be retained for a period set by relevant laws — for example financial and transaction records for audit and compliance purposes. After the required retention period ends, your data will be securely deleted or anonymised.
Cross-Border Data Transfers
As a platform operating under international licensing, viva8 may store or process your data on servers located outside Malaysia. In such situations, viva8 ensures that adequate protections exist to safeguard your information, through mechanisms such as data transfer agreements that comply with international standards.
Information Security
viva8 implements various technical and procedural security measures to protect your data from unauthorised access, alteration, disclosure or destruction, including:
- 256-bit SSL encryption for all data communications
- Two-factor authentication (2FA) available for member accounts
- Continuous system security monitoring 24 hours a day
- Regular vulnerability testing and security audits
- Role-based access control for internal staff
Even so, no system can guarantee absolute security. You are also responsible for keeping your account password confidential and not sharing your login details with anyone else.
Changes to the Privacy Policy
viva8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, technology or legal requirements. Any significant changes will be communicated to members through:
- A clear notice on the viva8 main page
- An email notification to your registered address
- A pop-up notice when you log in to your account after the changes take effect
Continued use of the viva8 platform after those amendments are published is considered acceptance of the updated terms. The date at the top of this document reflects when this policy was last updated.
Your Rights
Member Rights Relating to Personal Data
As a viva8 member, you have the following rights regarding your personal information. Contact our support team to exercise any of these rights.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
If your data is inaccurate or out of date, you have the right to request a correction through your account settings or customer support.
Right to Erasure
You may request deletion of your personal data, subject to applicable legal retention obligations.
Right to Object
You have the right to object to the processing of your data for direct marketing or certain other purposes.
Right to Portability
You may request your data in a structured, machine-readable format for transfer to another provider.
Right to Restriction
In certain circumstances, you may ask us to restrict the processing of your data while an issue is resolved.
Withdrawal of Consent
If processing is based on your consent, you may withdraw that consent at any time.
How to Contact Us
To exercise any of the above rights, contact the viva8 support team via 24/7 live chat or email [email protected]
Frequently Asked Questions
Questions About viva8's Privacy Policy
Answers to the most frequently asked questions from our members regarding privacy and data protection.
Your Data Is Safe at viva8
Your information security is our priority. Join viva8 and enjoy a gaming experience protected by high-grade security standards, trusted payments, and full 24/7 support.
For individuals aged 21 and above only. Bet responsibly.